Telekinetix - 4D Training


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Telekinetix Support Services

At Telekinetix we believe that support is a key part of any customised database solution. We offer great value in support packages for solutions built by us as we have confidence in our solutions.

We also offer support for solutions developed by in-house teams and third party development houses (provided source code access is agreed and available) *.

Each support contract is tailored to the business and application needs of the company as are the costs. Packages start at £50 per month and depend on the complexity, stability and support requirements. Below are some of the fatures and benefits of our support contracts.

Support Contract Features **

Telephone & E-Mail support
- Standard 09:00 - 17:00
- Extended hours by negotiation
Remote diagnosis and assistance option (includes networking equipment)
Periodic data checks
Service Level Agreement and escalation process

Support Contract Benefits **

Reduced development rates (sometimes incorporating free development days)
Discounted development and deployment tools (including upgrades)
Discounts on user and admin training
Free upgrade implementation
On-going advice service

* In-house and third party developed solutions are subject to an initial data and application health check.

** All features and benefits are tailored to the client requirements and budget.

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If you are experiencing any problems with our products or services, please let us know by emailing our support team. We will respond as quickly as possible

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